Privacy Policy

Last Updated: 4 May 2026

The Innovative Packaging keeps your personal data private and does not share or sell it. This policy explains what data we collect when you use our website, how we use it, and how we protect it.

What Information We Collect

We collect information in two ways: what you give us directly, and what our systems record automatically.

Information you provide: When you place an order, request a quote, or sign up for our newsletter, you provide us with details such as your name, business name, email address, phone number, and shipping address. We store this information to process your order and communicate with you about it.

Information collected automatically: Our web servers keep standard log files that record the IP address, browser type, pages visited, and time spent on each page for every visitor. This data is used in aggregate to understand how the website is being used. We do not link log data to individual identities.

We do not collect payment card details directly. All payment processing is handled by third-party providers (PayPal, Stripe, or your card issuer) and we do not store card numbers on our systems.

How We Use Cookies

Cookies are small files stored on your device that help websites function and remember your preferences. The Innovative Packaging uses the following categories of cookies:

Essential cookies: Required for the website to work. These handle things like your shopping session, cart contents, and security verification. You cannot opt out of these without breaking core site functionality.

Analytics cookies: We use Google Analytics to understand how visitors navigate the site: which pages are visited, how long sessions last, and where visitors come from. This data is anonymised and used to improve the website. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Marketing cookies: Google Ads conversion tracking cookies allow us to measure whether visitors who clicked one of our ads went on to place an order. This data stays within Google's advertising platform and is not shared with third parties.

You can manage or disable cookies at any time through your browser settings. Most browsers let you block all cookies, block third-party cookies only, or clear existing cookies. Note that blocking essential cookies will affect how the site works.

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders
Send order confirmations, updates, and invoices
Respond to enquiries and provide customer support
Send occasional promotional emails if you have opted in (you can unsubscribe at any time)
Improve the website based on aggregate usage data

We do not sell your personal information to third parties. We do not share it with external companies for their own marketing purposes. Information may be shared with service providers who help us operate (our shipping partners, payment processors, and email platform) but only to the extent needed to fulfil your order or communicate with you.

How We Protect Your Information

Our website uses TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers. This is the same standard used by banks and major e-commerce platforms. You will see the padlock icon in your browser address bar confirming the connection is encrypted.

Access to customer data within our business is restricted to staff who need it to process orders or handle support requests. We do not store full payment card details at any point.

We apply standard security measures across our systems, but no internet transmission is completely risk-free.

External Links

Our website may contain links to third-party sites. This privacy policy applies only to theinnovativepackaging.com. We are not responsible for the privacy practices of any external site and recommend you read their privacy policies before sharing personal information.

Your Rights

You have the right to request a copy of the personal data we hold about you, ask us to correct inaccurate data, or request deletion of your data where we have no legal obligation to retain it. To make any of these requests, contact us at the details below.

Governing Law

This privacy policy is governed by the laws of the State of Delaware, USA and applies to all customers regardless of where they are based.

Contact Us

If you have questions about this policy or how your data is handled, contact us directly:

Email: sales@theinnovativepackaging.com

Phone: +1 (302) 219-6751

Address: 651 North Broad St, Suite 206, Middletown, DE 19709, USA

For general enquiries and order support, you can also use our contact form. Answers to common questions about orders, lead times, and file formats are available on our FAQ page.