Refund Policy


The Innovative Packaging advises customers to check on their shipment as soon as it is delivered from a local courier. If there are any damages, it is the customers’ responsibility to take clear images and inform the local courier to take advantage of the return policy. If your consignment is in mint condition, you do not need to take any steps. If the client fails to inform the courier company in the given time frame, then the Refund policy will be revoked, and no charges or damages will be playable. To claim refund policy, we offer three working days. If you claimed your damages within three days, the innovative packaging provides a refund or reordering of boxes in case of a damaged shipment. Our average Refund time is 25 working days from the day the refund policy is approved and processed. Failure to inform within three days will mean that the refund or return policy contract is now void. This means that now you have to pay in full to do the reprint job for your boxes. Return policies are only applicable when:

  • The product was right in a damaged position or condition 
  • The product you ordered was different from the product that was delivered to you. The proof sample was different from the actual product you received.
  • The colors and artwork are not what you asked us, and it does not match your requirements.

We will require the digital image of the damaged product to start refund and return policy within the given time frame.  If you found any suspicious activity by the client to receive the company, then the return policy will be canceled, and we might take legal action against the client.


Shipment Delays


We only account for shipment delays caused by our production department. the innovative packaging will not be liable for shipping delays that are out of our power. for example

Delete caused by natural disasters and weather conditions as his factors are beyond any human control. But, please, certain situations can hamper the supply and delivery chain and cause unspecified delays in the manufacturing and shipping process.

  • Delay caused by the courier companies. Courier companies give us an estimated shipping time which can be delayed due to their technical issues or any other uncertain condition.
  • Delays are caused by customs clearance departments at airports as most of our shipments are shipped via cargo subject to customs clearance. Therefore any hindrance in the delivery due to custom department issues will not be compensated.
  • Delays caused due to wrong delivery addresses given by our clients.
  • Delay caused if a customer was unable to pick on the specified date.

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