Question 1

How do I place an order?

Accepted Answer

Submit a quote request through our website or email us at sales@theinnovativepackaging.com with your box style, dimensions, quantity, and any design requirements. We will respond with a detailed quote within 24 hours.

Question 2

What happens after I accept a quote?

Accepted Answer

Once you confirm your order and make payment, our design team creates your custom dieline and sends you a 3D digital proof for approval. Production begins only after you approve the proof.

Question 3

How long does it take to receive my proof?

Accepted Answer

You will typically receive your 3D digital proof within 24 to 48 hours of placing your order.

Question 4

How many revision rounds do I get?

Accepted Answer

We offer unlimited revisions on your proof until you are completely satisfied with the design.

Question 5

Can I make design changes after approving the proof?

Accepted Answer

Once you approve the proof and production has started, changes cannot be made. Please review your proof carefully before giving approval.

Question 6

What if I need a box style not listed on your website?

Accepted Answer

We can manufacture virtually any box style. Contact us with your requirements and we will provide a custom solution.

Question 7

What is the minimum order quantity?

Accepted Answer

Our minimum order quantity is 100 units for all packaging types.

Question 8

Do you offer volume discounts?

Accepted Answer

Yes. Pricing decreases as quantity increases. Request a quote for multiple quantities to compare pricing tiers.

Question 9

Are there any die or plate fees?

Accepted Answer

No. We do not charge die fees, plate fees, or any hidden setup costs. The quoted price is the total price.

Question 10

How is pricing calculated?

Accepted Answer

Pricing depends on box style, dimensions, material type, printing method, finishing options, and quantity. Submit a quote request for an accurate price.

Question 11

Do you offer price matching?

Accepted Answer

We aim to be competitive on every order. If you have a lower quote from another manufacturer for the same specifications, contact us and we will do our best to match or beat it.

Question 12

Do you offer free design support?

Accepted Answer

Yes. Our design team will create your artwork, dieline, and 3D digital proof at no extra charge.

Question 13

What file formats do you accept?

Accepted Answer

We accept PSD, AI, PDF, and EPS files at 300 DPI resolution in CMYK colour mode. If you do not have print-ready files, our team can create them for you.

Question 14

Do you provide dieline templates?

Accepted Answer

Yes. We create a custom dieline template for every order, tailored to your exact box dimensions.

Question 15

What kind of proofs do you provide?

Accepted Answer

We provide a 3D digital proof that shows how your finished box will look from every angle, including all printing, colours, and finishing effects.

Question 16

Can I print on the inside of the box?

Accepted Answer

Yes. Interior printing is available on all box styles at an additional cost.

Question 17

Do you support Pantone (PMS) colour matching?

Accepted Answer

Yes. We support Pantone/PMS colour matching to ensure your brand colours are reproduced accurately.

Question 18

What materials are available?

Accepted Answer

We offer 12pt to 24pt cardboard, kraft paperboard, corrugated cardboard (E-flute, B-flute, and custom flutes), and rigid chipboard. Material selection depends on your product weight and packaging requirements.

Question 19

What printing methods do you use?

Accepted Answer

We offer digital printing, offset (lithographic) printing, and screen printing. The best method depends on your design complexity and order quantity.

Question 20

What finishing options are available?

Accepted Answer

Matte lamination, gloss lamination, spot UV coating, gold/silver foil stamping, embossing, debossing, and aqueous coating.

Question 21

How do I determine the right box dimensions?

Accepted Answer

Measure the length, width, and height of your product and add 2 to 3mm on each side for clearance. Our team can help you determine the optimal dimensions.

Question 22

Do you offer eco-friendly packaging?

Accepted Answer

Yes. We offer FSC-certified kraft materials, recyclable cardboard, soy-based inks, and biodegradable coatings.

Question 23

What is the standard lead time?

Accepted Answer

10-15 business days from artwork approval, including production and shipping.

Question 24

Do you offer rush orders?

Accepted Answer

Yes. Rush production is available in 8-10 business days. Contact us for rush availability and pricing.

Question 25

Where do you ship?

Accepted Answer

We ship across the USA with free delivery on all orders.

Question 26

Are there any hidden fees?

Accepted Answer

No. Our pricing includes shipping and all production costs. No die charges, plate charges, or hidden fees.

Question 27

How are boxes shipped?

Accepted Answer

All boxes ship flat-packed to minimise shipping volume and cost. Assembly is quick and easy.

Question 28

Can I order a physical sample?

Accepted Answer

Yes. We can produce a physical sample of your custom box before you commit to a full order. Sample fees vary depending on complexity.

Question 29

How do I place a reorder?

Accepted Answer

Simply contact us with your previous order reference. We keep your files on record, so reorders are quick and easy. You can also make design changes on reorders.

Question 30

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, Discover, and Zelle. Payment terms are 100% upfront for first-time orders, or 70% deposit with the balance due before shipping for returning customers.

Question 31

Can I cancel my order?

Accepted Answer

Orders cannot be cancelled once production has begun. If you need to cancel before production starts, contact us immediately.

Question 32

What is covered under your refund policy?

Accepted Answer

We offer a refund or reprint if the delivered boxes differ from your approved 3D proof, have print defects such as colour shifts or misalignment, or arrive damaged or defective.

Question 33

How long do I have to submit a claim?

Accepted Answer

You must contact us within 24 hours of receiving your order for damaged, defective, or print/specification discrepancies, with clear photos or video of the issue.

Question 34

What is not covered?

Accepted Answer

Refunds do not apply if the delivered boxes match the approved proof, if the claim is submitted after the 24-hour window, for damage caused after delivery, or for change of mind on a colour, material, or design you already approved.

Question 35

How do I submit a refund claim?

Accepted Answer

Email sales@theinnovativepackaging.com with your order number, a description of the issue, and clear photos or video, including the shipping packaging. We respond within 2 business days.

Question 36

Can I cancel my order for a refund?

Accepted Answer

Orders cannot be cancelled once production has begun. If you cancel before production starts, any deposit paid is refunded in full. See our full Refund Policy for details.

Question 37

Do you make child-resistant packaging?

Accepted Answer

Yes. We manufacture child-resistant packaging that meets CPSC and ASTM D3475 standards, commonly required for CBD, cannabis, and pharmaceutical products.

Question 38

Can you help with CBD/hemp product labelling requirements?

Accepted Answer

Yes. Our team is familiar with CBD and hemp packaging regulations and can advise on compliant label layouts and required disclaimers.

Question 39

Do you produce boxes with Nutrition Facts or Supplement Facts panels?

Accepted Answer

Yes. We can incorporate Nutrition Facts and Supplement Facts panels into your packaging design according to FDA formatting guidelines.

Question 40

Do you work with design agencies and resellers?

Accepted Answer

Yes. We offer white-label packaging services for agencies and resellers. Contact us at sales@theinnovativepackaging.com to discuss partnership options and volume pricing.

Question 41

How do you ensure quality?

Accepted Answer

Every order goes through a multi-point quality inspection before dispatch. We check print accuracy, colour consistency, material quality, and structural integrity. If anything does not meet your approved proof, we reprint the order at no charge.

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