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Frequently Ask Questions

Please go through the following frequently asked questions to learn about our business to easily decide why you should trust the innovative packaging when it comes to getting customized boxes for your brand.

 

What is the specialty of your company?

 

Our premium quality customized boxes are the reason for our success in the market.  All our boxes are designed specifically for brands, and you won’t find their copies anywhere.

 

What is your standard delivery time?

 

After the final approval of specifications, our standard lead time is 8 to 10 business days.

 

Will I get notified when my order is dispatched?

 

Yes, the representative that has taken the order form will contact you after your order is shipped.

 

Can I get styles of boxes that are not listed on the website?

 

Yes, we offer all styles even if they are not shown on the website.

 

Can I change the box style often ordered?

 

Indeed! But only before the production process starts. Once the approved template has been sent to the design house, it will be impossible to change it.

 

Is my data safe with you?

 

Yes, we have a strict data privacy policy.

 

Do you cater to emergency orders?

 

Yes, with a trivial fee, we do offer rush delivery. Our speedy delivery time usually is 6 to 8 days.

 

Can I get my artwork on boxes?

 

Yes, you can. We specialize in all sorts of custom box printing. You can have your designs or can request our designers for unique artwork.

 

What is the assurance of the quality of the finished product?

 

Before printing your order, we will send you a sample for approval to clarify how the box will look after assembly and printing. We work on digital proof and send 3d models for better clarity. We also offer physical samples by charging a nominal fee to ensure everything is according to customers' choice.

 

How to get wholesale rates?

 

We offer special rates for wholesalers and retailers, which include some fantastic offers.

 

Do you ship outside the USA?

 

Yes, we do free delivery in the US and UK. For the rest of the world, we offer delivery with a bit of delivery fee.

 

Can I get printing on both sides of the box?

 

Yes, you can.

 

What is the mode of payment?

 

We commonly accept VISA cards, Master Card, and PayPal payments.

 

Which printing method is used for boxes?

 

We use highly advanced digital, offset, and screen printing for boxes.

 

How do you ship the boxes?

 

All our boxes are pre-assembled, glued, and shipped flat.

 

What material is used for boxes?

 

We use various durable materials like 12pt, 16pt, 18pt, 24pt, Kraft, corrugated stock, and cardboard.

 

Do you have an in-house designing team?

 

Yes, we have a highly professional in house designing team which will offer you designing services free
of costs.

 

What are die and plate charges?

 

We don’t charge and die and plate charges. We also do not capture any hidden costs. Whatever price you see in your cart is the final price for your custom box.

 

How to place an order for custom boxes?

 

Just place an order on our official website, and our team will get in touch with you to understand your demands.

 

How to proceed with the processing phase of the order?

 

Just simple four-step needs to be followed to get your order processed.

  1. Submit quote request
  2. drop your artwork in email or uploads on the website, or seek help from our designers
  3. Approval of digital proof of box or requests a physical sample and pay the fee.
  4. After approval, your order will be preceded once the payment is received and confirmed.

 

What type of file do you require for printing?

 

We require PSD, pdf format with a minimum of 300dpi file for printing.

 

Do you deliver?

 

We offer free doorstep delivery for all orders in the US and UK.

 

What is the minimum order quantity?

 

We offer a low minimum order quantity starting from 100 boxes only.

 

Are the measures external?

 

Not all the measurements/dimensions shown on our website are internal.

 

How can I cancel the order?

 

If you need any help regarding the cancellation, kindly send us an email or call us. Our service representative will assist you.

 

Do you offer environment-safe boxes?

 

We are very conscious of the environment and encourage customers to choose eco-friendly materials. We try to use recyclable products. The inks we use are non-toxic.

 

How can I contact you?

 

You can get in touch with us via our online chat portal or by using any following way.

 

Phone: +1 (302) 219-6751

Email: sales@theinnovativepackaging.com

US address: 651 North Broad St, Suite 206, Middletown, DE 19709

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Get a custom quote for orders of 2,000 boxes or more.

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