Frequently Ask Questions

Go through the following frequently asked questions to learn about our business so you can easily decide why you should trust theinnovativepackaging when it comes to getting customized boxes for your brand.

What is specialty of your company?

Our premium quality customized boxes are the reason for our success in market.  All our boxes are designed specifically for brand and you won’t find their copies anywhere.

What is your standard delivery time?

After the final approval of specifications our standard lead time is 8 to 10 business days.

Will I get notified when my order is dispatched?

Yes, the representative that has taken order from you will contact after your order is shipped.

Can I get styles of boxes that are not listed on website?

Yes, we offer all style even if they are not shown on website.

Can I change the box style often ordered?

Indeed! But only before the production process starts. Once the approved template has been sent to design house it will be impossible to change it.

Is my data safe with you?

Yes we have strict data privacy policy.

Do you cater emergency orders?

Yes with a trivial fee, we do offer rush delivery. Our speedy delivery time is normally 6 to 8 days.

Can I get my own artwork on boxes?

Yes you can. We specialize in all sorts of custom box printing. You can have your own designs or can request our designers for unique artwork.

What is the assurance of Quality of finished product?

Before printing your order we will send you a sample for approval to make clear about how the box will exactly look like after assembly and printing. We work on digital proof and send 3d samples for better clarity. We also offer physical samples by charging a nominal fee so ensure everything is according to customers choice.

How to get wholesale rates?

We offer special rates for wholesalers and retailers which include some amazing offers.

Do you ship outside USA?

Yes we do free delivery in US and UK. For rest of the world we offer delivery with a little delivery fee.

Can I get printing on both sides of box?

Yes you can.

What is the mode of payment?

We commonly accept the VISA card, Master card and PayPal payments

Which printing method is used for boxes?

We use highly advanced digital, offset and screen printing for boxes.

How do you ship the boxes?

All our boxes are pre-assembled, glued and shipped flat.

What material is used for boxes?

We use variety of durable materials like 12pt, 16pt, 18pt, 24pt, Kraft, corrugated stock and cardboard.

Do you have any in house designing team?

Yes we have highly professional in house designing team which will offer you designing services free
of costs.

What are for die and plate charges?

We don’t charge and die and plate charges. We also not charge any hidden costs. Whatever price you see in your cart is final price for your custom box.

How to place order for custom boxes?

Just place order on our official website and our team will get in touch with you to understand your demands.

How to proceed with processing phase of order?

Just simple four step needs to be followed to get your order processed.

  1. Submit quote request
  2. drop your art work in email or uploads on website or seek help from our designers
  3. Approval of digital proof of box or requests a physical sample and pay the fee.
  4. After approval your order will be preceded once the payment is received and confirmed.

What type of file do you require for printing?

We require PSD, pdf format with a minimum of 300dpi file for printing.

Do you delivery?

We offer free door step delivery for all orders in US and UK.

What is the minimum order quantity?

We offer low minimum order quantity starting from 100 boxes only.

Are the measures external?

No all the measurements/dimensions shown on our website are internal.

How can I cancel the order?

If you need any help regarding cancellation kindly send us an email or call us. Our service representative will assist you.

Do you offer environment safe boxes?

We are very conscious towards the environment and encourage customers to choose eco-friendly materials. We try to use products that are recyclable. The inks we use are non-toxic.

How can I contact you?

You can get in touch with us via our online chat portal or by using any following way.

Phone: +1 903 999 8111

Email: sales@theinnovativepackaging.com

US address: 245DG, Medows Villas Suite 240,
New York CA 94560

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Get a custom quote for orders of 2,000 boxes or more.

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